Privacy Policy

Man and Van Colliers Wood Privacy Policy

This Privacy Policy explains how Man and Van Colliers Wood collects, uses, stores, and protects personal data. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Man and Van Colliers Wood customers in our service area, as well as prospective customers who contact us to enquire about our services.

Who we are and scope of this policy

Man and Van Colliers Wood provides moving and transportation services to customers within Colliers Wood and surrounding areas. In the course of providing these services, we act as a data controller in respect of the personal data you provide to us. This policy covers data collected through our website, by phone, in person, and via any other communication channels we use to provide our services and manage customer relationships.

What personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, service addresses for collection and delivery, and general location information related to your move or transport needs.

Communication details, such as the content of your enquiries, messages, and any feedback or complaints you submit to us.

Service details, such as information about the items to be moved, access details at collection and delivery points, and any special instructions you provide so we can deliver the service safely and effectively.

Booking and transaction information, such as preferred service date and time, booking confirmations, and basic payment-related information necessary to administer your booking. Detailed payment card data is processed only by our payment providers and is not stored by us.

Technical and usage information where applicable, such as basic information about how you interact with our online content, including date and time of access and device type. We keep technical data collection to the minimum necessary for security and performance.

How we collect personal data

We collect personal data directly from you when you request a quote, make a booking, ask a question, or otherwise contact us. This may be done by phone, online forms, or other communication channels. We may receive limited personal data from third parties, for example if a friend or family member makes a booking on your behalf or provides your details as a point of contact. In such cases, we rely on those third parties to confirm they have your permission to share your data with us.

Lawful bases for processing your data

We process your personal data only when we have a lawful basis to do so under data protection law. The main bases we rely on are:

Contract. We process your personal data to provide our services, including giving quotes, confirming bookings, carrying out the move or transport, communicating with you about your booking, and handling billing and payment administration.

Legal obligation. We may process your data to comply with legal and regulatory requirements, such as record-keeping, tax obligations, and responding to lawful requests from authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these are not overridden by your rights and freedoms. Examples include improving our services, managing day-to-day operations, protecting our business, and handling customer queries or potential disputes.

Consent. In limited circumstances we may rely on your consent, for example if you choose to receive certain types of optional marketing communications. Where processing is based on consent, you may withdraw your consent at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide quotations, manage bookings, and deliver man and van services at the addresses and times you request.

To communicate with you before, during, and after the provision of services, including confirming appointments, advising of any changes, and responding to your queries.

To manage our relationship with you, including handling feedback, complaints, and any after-service support.

To manage our business operations, including internal administration, accounting, and maintaining accurate records of work performed.

To improve our services and customer experience, including by reviewing typical requests, peak times, and service outcomes.

To maintain the security and integrity of our systems, prevent fraud, and protect our legal rights.

Data sharing and processors

We do not sell your personal data. We may share your data with third parties only where necessary and under appropriate safeguards:

Service providers acting as data processors that support our business operations, such as providers of booking systems, secure data storage, IT support, and payment processing. These processors are bound by contract to process personal data only on our instructions and to protect it appropriately.

Professional advisers, including accountants or legal advisers, where this is strictly necessary for the services they provide to us and where they are subject to confidentiality obligations.

Public authorities and regulators, where we are legally required to share data or where disclosure is necessary to protect our rights, safety, or property, or that of our customers or others.

In all cases, we only share the minimum amount of personal data necessary for the purpose and take steps to ensure your data is handled safely and lawfully.

International transfers

Our operations are primarily based in the United Kingdom. If any of our service providers or systems involve transfers of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data to the standards required by data protection law.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain customer booking and service records for a period that allows us to manage ongoing obligations, handle potential queries or disputes, and meet our legal obligations. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

The specific retention period may vary depending on the type of data and the context in which it was collected. We regularly review our retention practices to ensure compliance with applicable law and to avoid keeping data longer than necessary.

Your data protection rights

Under data protection law, you have a number of rights regarding your personal data. These rights apply to all Man and Van Colliers Wood customers and prospective customers in our service area, subject to certain legal conditions and exceptions.

Right of access. You can request confirmation that we process your personal data and ask for a copy of the personal data we hold about you.

Right to rectification. You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restrict processing. You can ask us to restrict how we use your data in certain situations, for example while we are investigating a concern you have raised about its accuracy or our use of it.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis and you believe your rights and interests outweigh our reasons for processing.

Right to data portability. In some cases, you can request that certain personal data be transferred to you or to another organisation in a structured, commonly used, and machine-readable format.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing that took place before you withdrew consent.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those staff and processors who need it to perform their duties, using secure systems and tools, and maintaining internal policies and procedures designed to safeguard information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will take effect when the updated policy is made available. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact and complaints

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using our usual contact methods. You also have the right to lodge a complaint with the UK data protection authority if you are dissatisfied with how we handle your personal data, although we encourage you to contact us first so we can address your concerns directly.



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Man and van Colliers Wood Services - an affordable way to move your goods around!

If you've got a removal coming up, or if you need to transport items in bulk to another address, why not contact us and make your life easier? Our staff have many years of experience, and will apply all of their skills to the job at hand. It's this level of professionalism, combined with our competitive price point that has given us our positive reputation. Our man and van Colliers Wood services are the ones to beat so why not call us and take advantage of our flexible services?

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Colliers Wood Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 254 Durnsford Rd
Postal code: SW19 8DS
City: London
Country: United Kingdom

Latitude: 51.4359610 Longitude: -0.1967540
E-mail:
[email protected]

Web:
Description: A little bird told us you are in need of reliable man and van services in Colliers Wood, SW19 at affordable price. Contact us now!
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