Man And Van Colliers Wood - UK Service Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Colliers Wood provides removal, transport, loading, unloading, and related man and van services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. These terms are intended to be clear, fair, and practical, and they apply to domestic and commercial customers unless a separate written agreement states otherwise.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” refers to the customer or any person acting on the customer’s behalf. Our service may include single-item transport, partial moves, furniture collection, box transport, room clearances, and other agreed man and van services. Any additional work not included in the original quote must be approved before it is carried out.

Booking Process

A booking is only confirmed once we have received the necessary details, provided a quotation, and accepted your instruction. The booking process may involve confirming the collection and delivery addresses, access details, item list, preferred date and time, floor levels, parking restrictions, and any special handling requirements. You are responsible for giving accurate and complete information at the time of enquiry.

We may provide an estimate or fixed price depending on the information supplied. If the information changes, the price may need to be reviewed. The customer must ensure that the quoted job description is correct. If a man and van service in Colliers Wood is booked on the basis of incomplete or incorrect information, we may adjust the service cost, refuse unsafe work, or change the crew or vehicle size where necessary.

Bookings are accepted subject to vehicle availability, staffing, road access, weather conditions, and lawful operation. We reserve the right to decline or cancel a booking where the service cannot be performed safely, legally, or commercially. You should not rely on any booking until it has been confirmed by us. Any instructions given verbally on the day are subject to our agreement and may affect timing and charges.

Where parking permits, loading bays, or building permissions are required, it is your responsibility to arrange these unless we have expressly agreed otherwise in writing. Waiting time caused by missing access arrangements, delayed keys, or blocked entrances may be charged. A man and van Colliers Wood booking also requires that the customer ensures the items are ready for collection at the agreed time unless a packing or loading service has separately been included.

Payments

Unless stated otherwise in writing, payment is due on completion of the service on the day of the move. We may require a deposit to secure certain bookings, particularly for larger jobs, weekend slots, or multiple-vehicle arrangements. Any deposit is usually non-refundable except where we cancel the booking or agree otherwise in writing. Accepted payment methods may include bank transfer, cash, debit card, or other methods confirmed in advance.

All quoted prices are based on the details supplied at the time of booking. If the actual job differs in size, time, access, distance, or complexity, we may charge additional sums. This may include extra labour, dismantling or reassembly not previously agreed, stair carry charges, congestion-related delays, waiting time, or additional mileage. If a quoted service becomes substantially different from the original request, we will explain the reason for any price change before continuing where reasonably practicable.

You must make payment in full once the service is completed unless an invoice account has been expressly agreed. Late or failed payment may result in recovery action and the addition of reasonable costs incurred in pursuing the debt, to the extent permitted by law. Any dispute about a charge should be raised promptly and in good faith. A UK man and van Colliers Wood service may suspend work until payment arrangements are confirmed if there is reasonable concern that payment will not be made.

Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. If you cancel more than 48 hours before the agreed time, we will normally refund any deposit less any non-recoverable costs, unless the booking terms state otherwise. Cancellations made within 48 hours of the service may result in part or all of the deposit being retained to cover reserved vehicle time, staff allocation, and administrative costs.

If you are not ready at the agreed time, or if access is not available, we may wait for a reasonable period and then treat the job as delayed, reduced, or cancelled. Waiting time may be charged. If the delay causes us to miss other commitments, we may need to end the booking or rebook the service. Repeated changes to the booking details, especially close to the service date, may also lead to a revised quotation.

We may cancel or postpone a service if there is an event beyond our reasonable control, such as severe weather, traffic disruption, vehicle breakdown, staff illness, unsafe access, or legal restrictions. Where possible, we will contact you and offer a new appointment. We are not liable for losses arising from such events except as required by law. This applies equally to a man and van moving service, a collection job, or a same-day transport arrangement.

Service Standards and Customer Responsibilities

We will use reasonable care and skill when carrying out the service. However, the customer remains responsible for ensuring that goods are suitable for transport, are adequately packed unless packing is included, and do not contain prohibited or dangerous items. You should remove or secure loose components, empty liquid containers, and disclose any fragile, high-value, or unusual items before the service begins. Items not declared in advance may be refused.

It is your responsibility to ensure that items can fit through access points, lifts, doorways, stairwells, and vehicle loading areas. If dismantling, reassembly, or special handling is required, you must request this before the service begins. We are not responsible for delays or damage caused by poor packing, unstable stacking, hidden defects, or inadequate access. Man and van Colliers Wood services are often time-based, so cooperation and readiness are important to keep the job efficient and safe.

We may refuse to move items that are unsafe, illegal, unsanitary, excessively heavy without prior agreement, or likely to cause injury or damage. You must not ask us to transport items that are restricted by law or that could contaminate the vehicle. If we reasonably believe a job presents a hazard, we may stop the work immediately. In such cases, any time already spent and costs incurred may still be chargeable.

Liability and Insurance

We accept responsibility for loss or damage only where it is caused by our negligence or breach of these terms, and only to the extent permitted by law. Our liability does not extend to pre-existing defects, poor packing, concealed damage, inadequate wrapping, or items left unsecured by the customer. Fragile goods, electronics, glass, artwork, mirrors, antiques, and similar items are transported at the customer’s risk unless we have agreed in writing to provide special handling or packaging.

Where we are responsible for damage, we may choose to repair, replace, or compensate, subject to any applicable insurance policy terms and a reasonable assessment of value. We are not liable for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, business interruption, or loss arising from delay, except where liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

You must notify us of any alleged loss or damage as soon as reasonably possible and in any event within a reasonable time after completion of the service. This allows us to inspect the issue, consider the circumstances, and, if appropriate, make an insurance or remedial assessment. A Colliers Wood man and van service is designed for practical transport assistance, and while care is taken, the customer should retain insurance for items of unusual value where appropriate.

Waste Regulations and Disposal

If the service includes disposal, clearance, or removal of unwanted items, both parties must comply with applicable UK waste laws and environmental regulations. We will only remove waste that has been clearly agreed in advance and is lawful to handle. The customer must not place in the load any hazardous waste, clinical waste, asbestos, oils, solvents, pressurised containers, paint, gas cylinders, batteries, electrical waste requiring special treatment, or any other controlled item unless we have expressly agreed and are legally permitted to carry it.

Where waste is collected, we may require information about the nature, quantity, and origin of the items. You must confirm that you have the right to dispose of the items and that they do not belong to a third party unless proper authority has been obtained. If we suspect fly-tipping risk, unlawful disposal, or inaccurate description of materials, we may refuse the load or terminate the job. Any waste removed by us will be handled, transported, and disposed of in accordance with relevant legislation, including duty of care obligations where applicable.

Customers should be aware that unlawful disposal can result in enforcement action, fines, and civil liability. If a job includes furniture disposal, office clearance, or household waste removal, the customer remains responsible for declaring all items honestly and separating prohibited materials. Our role is limited to lawful collection and transport within the scope agreed. A man and van moving and clearance service must never be used to conceal or transfer illegal waste, and any attempt to do so will be treated as a material breach of these terms.

Property Access, Parking, and Site Conditions

Unless agreed otherwise, the customer must ensure reasonable access to the collection and delivery points. This includes correct addresses, clear instructions, safe parking, and any required permissions for entering private property or controlled premises. If access is restricted, narrow, or likely to slow the job significantly, you should tell us in advance so that appropriate planning can take place. Additional charges may apply where access conditions increase time or labour.

We are not responsible for damage caused by defective property conditions, such as unstable steps, loose flooring, weak railings, poor lighting, or unsuitable loading areas, unless the damage is directly caused by our negligence. The customer should also ensure that pets, children, and unauthorised persons are kept away from the working area for safety reasons. If we consider the site unsafe, we may pause or stop work until the issue is resolved.

If a delivery requires handballing over long distances, upstairs carries, or parking far from the entrance, this may affect the quote and service duration. We will always try to complete the job efficiently, but the customer is responsible for informing us of any known restrictions before the booking starts. The same principles apply to a man with a van Colliers Wood collection, a relocation service, or a scheduled transport job elsewhere in the UK.

Data, Complaints, and General Terms

We will use the personal information you provide for the purpose of managing bookings, quotations, invoicing, legal compliance, and service administration. We will handle personal data in accordance with applicable data protection laws. Information may be shared with insurers, accountants, or legal advisers where reasonably necessary for business or legal reasons. We do not use these terms to create any broader rights than those required to run the service.

If you have a complaint, it should be raised promptly so that we can investigate and attempt to resolve the matter fairly. Any agreement to vary these terms must be made in writing. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right shall be treated as a waiver of that right. Headings are for convenience only and do not affect interpretation.

These terms apply to the extent permitted by law and may be updated from time to time. The version in force at the time of booking will normally apply to your service, unless a later written variation has been agreed. Customers using our man and van Colliers Wood UK service acknowledge that they are responsible for reading and understanding the terms before confirming a booking, and that continued use of the service indicates acceptance of the current conditions.

Governing Law

These Terms and Conditions, and any non-contractual disputes or claims arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. If the customer is based elsewhere in the United Kingdom, these terms still apply to the fullest extent permitted by the relevant law.

Nothing in these terms affects your statutory rights as a consumer where applicable. If any part of the service is governed by consumer protection legislation, those rights remain intact. We aim to provide a reliable and transparent man and van service in Colliers Wood and across the UK, but the legal position is determined by the written terms agreed at booking and the laws of England and Wales.

By confirming a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that the information supplied for the booking is accurate to the best of your knowledge and that you are authorised to arrange the service on behalf of the property owner, tenant, business, or other relevant party. These terms form the basis of the agreement between you and us for the provision of the service.