Terms and Conditions

Man and Van Colliers Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Colliers Wood provides man and van, removal, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company booking the services.
Company means Man and Van Colliers Wood.
Services means any removal, transportation, loading, unloading, packing, storage preparation, or related services provided by the Company.
Goods means any items, belongings, furniture, equipment, or materials that the Company agrees to move or handle.
Vehicle means any van or other vehicle used by the Company to provide the services.

2. Scope of Services

The Company provides man and van and general removal services, including collection, loading, transportation, unloading, and positioning of Goods at the agreed destination. Services are available for domestic and business customers and usually cover Colliers Wood and surrounding areas, as well as wider UK destinations where agreed in advance.

The exact scope of services, including pick-up and drop-off locations, size of vehicle, number of operatives, and estimated time, will be confirmed during the booking process. Any additional services requested on the day are subject to availability and may incur extra charges.

3. Booking Process

3.1 Booking enquiries can be made by the Client using the Company’s accepted communication channels. The Client must provide accurate and complete information, including collection and delivery addresses, access details, approximate inventory or load size, any heavy or bulky items, and any special handling requirements.

3.2 The Company will provide a quotation or rate based on the information supplied. Quotations are estimates and may be subject to change if the actual work differs from the information originally provided by the Client.

3.3 A booking is only confirmed when the Company has accepted the booking details and, where required, the Client has provided any requested deposit or explicit confirmation of acceptance of these Terms and Conditions.

3.4 The Client is responsible for checking that all details in the booking confirmation are correct. Any errors or changes must be notified to the Company as soon as possible. Significant changes may affect the price and availability.

4. Pricing and Quotations

4.1 The Company may charge by the hour, by fixed price, or by a combination of both, depending on the nature of the job and prior agreement with the Client.

4.2 Quotations are usually based on the information provided by the Client, the estimated time required, travelling distance, size of vehicle, number of operatives, and access conditions at both collection and delivery points.

4.3 The Company reserves the right to adjust the price if:

(a) The work takes longer than estimated due to inaccurate or incomplete information provided by the Client.
(b) There are delays caused by the Client or third parties beyond the Company’s reasonable control, including but not limited to waiting for keys, restricted access, or lack of parking.
(c) Additional services are requested that were not part of the original quotation, such as dismantling or reassembling furniture, extra stops, or packing assistance.
(d) Access is more difficult than advised, such as long carrying distances, multiple flights of stairs, or narrow doorways.

4.4 All prices are stated exclusive of any applicable taxes unless explicitly stated otherwise.

5. Payments

5.1 Payment terms will be communicated to the Client at the time of booking. The Company may require full payment in advance, a deposit, or payment immediately upon completion of the services, depending on the type of booking.

5.2 The Company accepts the forms of payment it specifies from time to time, which may include card payments, bank transfer, or other authorised methods. Cash payments, if accepted, must be made directly to the Company’s authorised representative.

5.3 Where payment is due on completion of the services, the Client must ensure that funds are available and payment is made promptly. The Company reserves the right to withhold unloading or delivery of Goods until payment is received in full, where this has been agreed as a condition of service.

5.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing payment.

6. Cancellations and Changes

6.1 The Client may cancel or amend a booking by giving notice to the Company within the timeframes specified at the time of booking. Any request for cancellation or change must be clearly communicated via an accepted communication method.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:

(a) If cancellation is made more than 48 hours before the scheduled start time, no cancellation fee may be charged, or only a nominal administration fee may apply.
(b) If cancellation is made within 24 to 48 hours of the scheduled start time, the Company may charge up to 50 percent of the estimated job value or deposit.
(c) If cancellation is made within 24 hours of the scheduled start time or on arrival, the Company may charge up to 100 percent of the estimated job value.

6.3 If the Client wishes to change the date, time, or scope of the services, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may affect the price and may be treated as a cancellation and new booking, depending on the circumstances.

6.4 The Company reserves the right to cancel or postpone a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other emergencies. In such cases, the Company will endeavour to reschedule the service at a mutually convenient time. The Company will not be liable for any consequential loss arising from such cancellation or postponement.

7. Client Responsibilities

7.1 The Client is responsible for:

(a) Ensuring suitable parking and access at both collection and delivery addresses. Any parking charges, fines, or penalties incurred due to lack of proper parking arrangements may be charged to the Client.
(b) Ensuring that all Goods are properly packed and protected unless packing services have been specifically agreed.
(c) Removing and transporting any valuable, fragile, or personal items such as jewellery, cash, documents, or perishable goods personally, unless expressly agreed otherwise.
(d) Arranging appropriate insurance for Goods if cover beyond the Company’s standard liability is required.
(e) Being present, or appointing an authorised representative to be present, at collection and delivery to provide instructions and confirm that all Goods have been collected or delivered as required.

7.2 The Client must not request the Company to transport any prohibited, dangerous, illegal, or hazardous items, including but not limited to explosives, flammable substances, weapons, drugs, live animals, or any item whose transport would breach applicable laws or regulations.

8. Company Responsibilities

8.1 The Company will provide the services with reasonable skill and care, using suitable vehicles and equipment for the agreed tasks.

8.2 The Company will take reasonable steps to protect Goods from loss or damage while in its care, subject to the limitations of liability set out in these Terms and Conditions.

8.3 The Company reserves the right to refuse to move any item that, in its reasonable opinion, is unsafe, excessively heavy, hazardous, unsanitary, or likely to cause damage to the vehicle, property, or other Goods.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to Goods while in its care is limited. The Client is encouraged to arrange their own additional insurance cover if the value of the Goods exceeds the Company’s standard liability limit or if greater protection is required.

9.2 The Company will not be liable for:

(a) Loss or damage to Goods arising from defective or inadequate packing by the Client or a third party.
(b) Loss or damage to Goods where the Client has packed containers, boxes, or bags which the Company has not been able to inspect.
(c) Loss or damage caused by normal wear and tear, atmospheric or climatic conditions, infestation, or inherent defects in the Goods.
(d) Loss of or damage to items of especially high value including jewellery, money, precious stones, antiques, works of art, or documents, unless expressly declared and accepted in writing by the Company.
(e) Indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress.

9.3 The Company’s total liability for any claim arising out of or in connection with the services, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount proportionate to the service fee, subject to any statutory rights that may not be excluded.

9.4 Any claim for loss or damage must be reported to the Company as soon as reasonably practicable and in any event within 7 days of completion of the services. The Client must provide reasonable evidence of loss or damage and allow the Company an opportunity to inspect the Goods and any alleged damage.

10. Delays and Access Issues

10.1 The Company will use reasonable efforts to adhere to agreed arrival and delivery times; however, times are estimates and not guaranteed. The Company is not liable for delays caused by traffic, road conditions, accidents, weather, or other factors beyond its reasonable control.

10.2 If the Company’s staff are delayed in commencing or completing the work due to issues with access, waiting for keys, lack of parking, or other Client-related reasons, the Company may charge for the extra time at the agreed hourly rate or a reasonable additional fee.

11. Waste Regulations and Disposal

11.1 The Company operates in accordance with applicable waste management and environmental regulations in the United Kingdom.

11.2 The Company is not a general rubbish clearance contractor unless this has been expressly agreed. The Client must clearly identify any items intended for disposal. The Company reserves the right to refuse to remove or dispose of any waste that is hazardous, prohibited, or not properly identified.

11.3 Where the Company agrees to remove unwanted items, these may be taken to licensed waste or recycling facilities as appropriate. The Client is responsible for any associated disposal fees, which may be added to the overall service charge.

11.4 The Client must not request the Company to dispose of controlled or hazardous waste, including but not limited to chemicals, paint, asbestos, medical waste, or electrical equipment requiring special treatment, unless lawful arrangements have been confirmed in advance.

12. Insurance

12.1 The Company maintains appropriate insurance cover relating to its vehicles and public liability in line with industry standards.

12.2 The Client remains responsible for arranging any additional insurance for Goods if required. The Company’s acceptance of work does not confirm that the value of the Goods is covered in full by the Company’s insurance policies.

13. Complaints

13.1 If the Client has any concerns or complaints regarding the services, they should raise them with the Company as soon as possible so that the issue can be investigated and, where appropriate, resolved.

13.2 The Client should provide full details of the complaint, including dates, locations, and a description of the issue. The Company will aim to respond within a reasonable time frame and may request additional information to assess the matter.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data from the Client for the purposes of managing bookings, providing services, processing payments, and handling enquiries.

14.2 The Company will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

14.3 By using the services, the Client consents to the Company using their personal data in accordance with applicable data protection laws.

15. Force Majeure

15.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, civil unrest, war, governmental actions, or major disruption to transport networks.

15.2 In such circumstances, the Company may suspend or modify the services and will endeavour to notify the Client and arrange an alternative solution where reasonably possible.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 The failure of the Company to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior agreements, understandings, or representations, whether oral or written.

17.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking.

By confirming a booking or using the services of Man and Van Colliers Wood, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.



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Man and van Colliers Wood Services - an affordable way to move your goods around!

If you've got a removal coming up, or if you need to transport items in bulk to another address, why not contact us and make your life easier? Our staff have many years of experience, and will apply all of their skills to the job at hand. It's this level of professionalism, combined with our competitive price point that has given us our positive reputation. Our man and van Colliers Wood services are the ones to beat so why not call us and take advantage of our flexible services?

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Colliers Wood Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 254 Durnsford Rd
Postal code: SW19 8DS
City: London
Country: United Kingdom

Latitude: 51.4359610 Longitude: -0.1967540
E-mail:
[email protected]

Web:
Description: A little bird told us you are in need of reliable man and van services in Colliers Wood, SW19 at affordable price. Contact us now!
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